Yes! COD is available for all order on all serviceable pincodes.
The order usually takes 3-6 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at hello@houseofgulab.com
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
We charge a shipping fee of INR 100/- on all orders below Rs. 999.
Yes, we do. Please add products to cart and proceed to checkout to see additional shipping and delivery charges, base your zip code and order shipping weight.
Your order can be cancelled only if it has not been dispatches. If you wish to cancel your order, please WhatsApp us on +91-9549725725, preferably within 3 hours of placing the order.
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
Once the product(s) reaches us and passes the QC, a coupon code worth the Order Value will be sent to the registered email and whatsapp number which can be used within a year from the issuance of the coupon code
While placing your order you will find an option for the SIZE GUIDE on the product page which includes detailed information on sizes and fit. You may also get in touch with us at +91-9549725725 for sizing help.
Customisation is possible for certain categories, getting your bedsheets elasticated, reducing length of curtains or other minor alteration can be done on request against additional charge. Please get in touch with us on +91-9549725725 to discuss the same.
In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at hello@houseofgulab.com . We will verify and get back to you at the earliest.
